Type alias ServiceLevelAgreement

ServiceLevelAgreement: {
    createdAt: Datetime;
    createdBy: InternalActor;
    firstResponseTimeMinutes: number;
    id: Id;
    threadPriorityFilter: ThreadPriority[];
    tier: Tier;
    type: "FIRST_RESPONSE_TIME";
    updatedAt: Datetime;
    updatedBy: InternalActor;
    useBusinessHoursOnly: boolean;
} | {
    createdAt: Datetime;
    createdBy: InternalActor;
    id: Id;
    nextResponseTimeMinutes: number;
    threadPriorityFilter: ThreadPriority[];
    tier: Tier;
    type: "NEXT_RESPONSE_TIME";
    updatedAt: Datetime;
    updatedBy: InternalActor;
    useBusinessHoursOnly: boolean;
}

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